How To Deal With Rude Customers: Tips For Career Success

Image source: CustomersFirst Academy

How can rude customers affect your business?

Rude customers decrease employee satisfaction

Rude customers can affect your efficiency on the job

  • Difficult customers can take up your time and energy with their antics.
  • They can distract you from helping other customers and completing other important tasks.
  • They can make you feel angry and frustrated, which can lead to decreased productivity, low motivation, and job dissatisfaction.
Image source: CustomersFirst Academy

What causes rude customers in customer service?

1. Lack of attention

2. Poor customer service or product

3. External issues

4. Lack of empathy

5. Miscommunication

Image source: CustomersFirst Academy

The best attitude to adopt when dealing with rude customers

Effective strategies to handle rude customers

1. Assess the situation and stay calm

2. Listen and reassure the rude customer

3. Offer a sincere apology and accept responsibility

4. Offer a solution or additional help

5. Follow-up with the customer after the situation has been resolved

Don’t get personal-stay calm

Image source: CustomersFirst Academy

Avoid blame games with a rude customer

Prepare scripts for common FAQs

Invest in customer service training

Try to keep your promises

Refer to the policy manual whenever necessary

Thank them for bringing the problem to your attention

Kindness always wins

Reputation is more important than profit

Prepare your customer service team

Image source: CustomersFirst Academy

Common FAQs

What do you say to a customer who is angry?

How do you prevent complaints from happening?

--

--

--

CEO at CustomersFirst Academy, global provider of online customer service training and certifications.

Love podcasts or audiobooks? Learn on the go with our new app.

Get the Medium app

A button that says 'Download on the App Store', and if clicked it will lead you to the iOS App store
A button that says 'Get it on, Google Play', and if clicked it will lead you to the Google Play store
Viktoriya Maya

Viktoriya Maya

CEO at CustomersFirst Academy, global provider of online customer service training and certifications.

More from Medium

#DonatekartSpills: How To Build A Product For The Social Sector

How getting into a Product team helped me become a better Marketer

7 Recruitment Marketing Strategies for 2022 | ZOO Media Group

SOLVING PROBLEMS IN YOUR ORGANIZATION